Frequently Asked Questions

Why do prices vary for Resumes and Applications?

Resume writing prices vary due to the level of experience you may have or the level of a position you are applying for.  There is more work that goes into a more senior position compared to that of an entry level resume.  Some specialised positions applied for require more detail than others.

When do I pay?

A service such as a resume writing service cannot commence until full payment has been received.   Please see our Refund and and Cancellation policy below.

How do I pay?

We accept most credit cards and direct bank deposit. All credit card transactions are performed under 256 Bit SSL Certificate through a secure payment gateway.

How do I get started?

Start by sending us your contact details using our enquiry form on our Contact Us page, an existing resume (do not worry if you do not have one), together with an advertisement or link that is indicative of your target position.  If you do not have an existing resume, please request and/or complete our questionnaire detailing your work history, education, referees etc. A consultant will contact you ASAP and discuss any further information required and to ask you questions regarding your career objectives and position of interest. Or you can phone 0409 488 649 and ask to speak with a consultant who will be happy to discuss our services.

How long does it take to receive my Resume and/or Job Application?

Generally, you will receive your draft copy within 48 to 72 hours however; this may vary based on the extent of the resume complexity and/or other services being completed at the same time.

Once you have received a draft in Word and/or PDF format, you are required to review the documents and provide any comments or feedback for editing. Once your feedback and clarification has been is received, the changes are made within 24 hours and emailed back to you as final documents – ready to use.

Can I get my Resume quicker?

You will receive your draft copy within 48 to 72 hours however, if for any reason you need your resume sooner, a priority service can be provided which enables you to receive your resume within 24 hours. This would not include Job Application selection criteria.

Do I need to meet with you?

We work with you primarily over the phone and via email so you do not need to meet face-to-face. We can still gather all necessary and relevant material and/or information from you over the phone or via email without the need to meet in person.

Our team is experienced at preparing resumes without having the need for a face-to-face meeting. To assist us in the accurate and efficient gathering of all relevant information, we have a formal telephone consultation with you, and also stress the importance of you emailing through any existing documents such as an old or current resume, references, job descriptions, certificates and job advertisements.

The majority of the process is coordinated efficiently via email. We are available 24/7 on email and have a very fast turnaround time with all email requests.

Do I need to complete a form for you?

We generally use information from a current resume you may have or a consultant will speak with you to gather all required information over the phone.  If you do not have a current resume we may request you complete a Resume Information Form.

How do I receive my resume, Selection Criteria and/or Cover Letter?

In most instances you receive your completed resume by email as this is the fastest process. We save and send your file/s in both Microsoft Word and PDF formats so that you can be easily edit the documents if required. If you wish to receive your completed work in a different format or via a different method this can be arranged.

What other services do you offer?

The following services can also be discussed with our consultants: Careers and Job Seeking Tips and Advice; Interview Coaching Services; LinkedIn Profiles; Resume Updating; Proofreading; Grant and Tender Writing; Policy writing and other document services; Customised Workshops and Training.

Are our services confidential?

Yes your privacy is maintained at all times, and no information regarding any clients of Wilson Career Solutions is shared without your written permission. Confidentiality is strictly maintained at all times.

Are our services guaranteed?

Wilson Career Solutions offer a 100% Satisfaction Guarantee on all services provided. Your resume, cover letter and/or selection criteria will be professionally written, showcase your skills and knowledge and respond to the criteria required for the position.       Although our aim is to assist in your selection for an interview, there are many varying factors that can further depend on an applicant satisfying the position requirements.

Refund and Cancellation policy

A full refund will be made to you if you cancel your Resume/Cover Letter/Criteria application within 2 hours of your initial request.   A partial refund of 50% will be negotiable if you cancel within one working day.

In all other circumstances we do not issue refunds at Wilson Career Solutions. This is due to work commencing upon the receipt of your application and that all work undertaken is detailed and professionally delivered.

I would thoroughly recommend this service.  Wilson Career Solutions spent time speaking with me and I provided them with my previous resume. The process of purchasing services, speaking with them, reviewing and receiving the final documentation was seamless. I was short listed for interview and the most exciting part was being offered the position. Highly recommend - professional and competitively priced. Thank you!

DanielTamworth, NSW

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